return policy, returns, exchange, replace, defect
Returns
We stand behind every controller we mod. And in the event of a controller defect, we offer a full refund (within 7 days of purchase) or an exchange (with in 30 days) for an identical product. We will cover the shippingboth ways in the event of our error.
Due to the custom made-to-order nature of these products, unfortunately we cannot accept returns for any reason other than a mechanical defect on our end. But we DO want you to be happy with your controller, so let us know and we'll tweak it til you love it.
If a controller is returned, it must be in the same cosmetic condition that was mailed to you. Unfortunately we cannot replace controllers which were dropped or have physical damage. We will cover controllers that are malfunctioning due to a problem on our end.
IMPORTANT: Each ProModz controller has a tamper-proof Warranty device installed onto and into the controller to prevent tampering with said purchased equipment from ProModz.com, and to ensure that the controller has not been opened after it has left our facility. If this device is removed or in any way compromised, you forfeit any warranty, or return service. This information will be on your Invoice as well to ensure it is known.
We quality control every controller we send out - hours and hours of games, testing every function. It's a hard job. :)
At the time of creation, the controllers worked with the current Xbox patches/updates. If a new update is released, we cannot guarantee that the mod will be compatible with it.
If you have any questions whatsoever, please feel free to ask. We'll be more than happy to assist you!
Please Note: These products are not recognized or endorsed by Microsoft. While it DOES NOT alter program code or network status, it might be seen as an unfair advantage by some players. Thus, we personally recommend that it be used only in private games.
We stand behind every controller we mod. And in the event of a controller defect, we offer a full refund (within 7 days of purchase) or an exchange (with in 30 days) for an identical product. We will cover the shippingboth ways in the event of our error.
Due to the custom made-to-order nature of these products, unfortunately we cannot accept returns for any reason other than a mechanical defect on our end. But we DO want you to be happy with your controller, so let us know and we'll tweak it til you love it.
If a controller is returned, it must be in the same cosmetic condition that was mailed to you. Unfortunately we cannot replace controllers which were dropped or have physical damage. We will cover controllers that are malfunctioning due to a problem on our end.
IMPORTANT: Each ProModz controller has a tamper-proof Warranty device installed onto and into the controller to prevent tampering with said purchased equipment from ProModz.com, and to ensure that the controller has not been opened after it has left our facility. If this device is removed or in any way compromised, you forfeit any warranty, or return service. This information will be on your Invoice as well to ensure it is known.
We quality control every controller we send out - hours and hours of games, testing every function. It's a hard job. :)
At the time of creation, the controllers worked with the current Xbox patches/updates. If a new update is released, we cannot guarantee that the mod will be compatible with it.
If you have any questions whatsoever, please feel free to ask. We'll be more than happy to assist you!
Please Note: These products are not recognized or endorsed by Microsoft. While it DOES NOT alter program code or network status, it might be seen as an unfair advantage by some players. Thus, we personally recommend that it be used only in private games.
